Register Account on the Portal

1.    Visit Kinneloa Customer Payment Portal to be redirected to the customer payment portal.

2.    Click “Consumer Registration.” It is a link right below the User Name field.

3.    Enter Full Name as shown on the bill, Account Number as shown on your bill (####-##), Email Address, and Password.

Note: Passwords must be at least 8 characters in length and meet at least 3 of the following criteria:

• Contain a letter, contain a number, or contain a special character
• Password must contain your username
• Password must not contain more than 5 repeating characters
• You cannot reuse the last 4 passwords
• Password must not contain a dictionary word

4.     Click “Register” button.

5.    You have successfully registered your account. 

To Log Into Account

1.    Visit Kinneloa Customer Payment Portal to be redirected to the customer payment portal.

2.    Enter your email address you registered with in the "User Name" field. (Your email address is your User Name/Login ID.)

3.    Enter your password you registered with in the "Password" field.

4.    Click "Login"

5.    Proceed to SET UP PAYMENT PROFILE AND SUBMIT PAYMENT instructions. 

Register Multiple Accounts to One User Name/Login ID

1.    Visit Kinneloa Customer Payment Portal to be redirected to the customer payment portal.

2.    Register one of your accounts by following the steps under Register Account on the Portal.

3.    Login into the payment portal.

4.    Select “Register Another Account” from the lefthand bar menu.

5.    Enter Account Number and Full Name as it appears on the bill statement.

6.    Click “Register.”

Forgot Password

1.    Visit Kinneloa Customer Payment Portal to be redirected to the customer payment portal.

2.    Click the link  "Forgot Your Password?" displayed under  the "Password" field.

3.    Enter the email address you used to register your account.  

4.    An email will be sent to your inbox with a new (temporary) password. 

5.    Copy & Paste the new (temporary) password in the "Password" field on the login page. 

6.    Copy & Paste the new (temporary) password in the "Old Password" field.

7.    Enter “New Password” and “Confirm New Password.”  

Note: Passwords must be at least 8 characters in length and meet at least 3 of the following criteria:

• Contain a letter, contain a number, or contain a special character
• Password must contain your username
• Password must not contain more than 5 repeating characters
• You cannot reuse the last 4 passwords
• Password must not contain a dictionary word

8.    Click “Submit.” 

9.    You have successfully created a new password. 

Change Password within Customer Payment Portal (ONLY USE IF YOU HAVE CALLED THE OFFICE)

1.    Within the customer portal, navigate to and hover over the blue person icon in the top righthand corner

2.    As you hover over it, a menu will appear. Select “Settings.”

3.    Within the “User Settings” screen you will see two fields named “Password” and “Confirm Password”  

4.    Erase the 4 dots and enter your new password in the “Password” field and again in the “Confirm Password” field.

Note: Passwords must be at least 8 characters in length and meet at least 3 of the following criteria:

• Contain a letter, contain a number, or contain a special character
• Password must contain your username
• Password must not contain more than 5 repeating characters
• You cannot reuse the last 4 passwords
• Password must not contain a dictionary word

5.    Do not change any other fields and do not click any of the reset links.

6.    Click “Save.”

7.    You have successfully changed your password within the customer portal.

Make a Payment by Credit Card or Debit Card

1.    Select “Pay Bill” from the Menu on the lefthand bar.

2.    Select “Make Payment” button on the righthand side.

3.    For credit card payment or debit card payment, select “Enter Credit Card Payment” and enter your credit card or debit card information.

4.    Enter "First Name" and Click “Continue.” 

*If you are a business, your business name is registered as a Last Name and the "First Name" field is empty. Unfortunately, the "First Name" field is required and you cannot leave it blank so you may enter anything into this field to continue to the next screen. 

5.   Check the box “Save Payment Profile.” 

6.    Enter your credit card or debit card information.

7.    Click “Submit.”

8.    View your Receipt for successful online payment.

9.    Proceed to SET UP AUTOPAY section to enable automatic payments by credit card or debit card. 

Make a Payment by E-Check

1.    Select “Pay Bill” from the Menu on the lefthand bar.

2.    Select “Make Payment” button on the righthand side.

3.    Select “Enter E-Check Payment” to enter your checking or savings account information.

4.    Enter "First Name" and Click “Continue.”

*If you are a business, your business name is registered as a Last Name and the "First Name" field is empty. Unfortunately, the "First Name" field is required and you cannot leave it blank so you may enter anything into this field to continue to the next screen. 

5.   Check the box “Save Payment Profile.” 

IMPORTANT: You do not need to void your check. The Check Number field is a "filler" field and you can essentially put any number in that field. The system only takes the routing number and account number when it processes your E-Check payment. 

6.   Enter Routing Number, Account Number (checking or savings), and Check Number. 

7.    Click “Submit.”

8.    View your Receipt for successful online payment.

9.    Proceed to SET UP AUTOPAY section to enable automatic payments by E-Check. 

Make a Payment for multiple accounts registered to one User Name/Login ID

1.    Click "Customer Chooser" from the lefthand bar and select an account from the dropdown menu.

2.    Click “Select” from the Menu on the lefthand bar.

3.    Select “Pay Bill” from the Menu on the lefthand bar.

4.    Select “Make a Payment” – proceed to submit a payment.

5.    Return to Customer Chooser and select a different account from the drop-down menu.

6.    Repeat steps 2-5 for each account you wish to submit a payment for.

OFFICIAL NOTICE (updated): The Kinneloa Irrigation District will no longer process payments by AUTOMATIC BANK DRAFT. 

If you wish to set up Auto Pay, you have two options. Register your account in the new customer payment portal and;

1. Sign up for Auto Pay by Credit Card or Debit Card

2. Sign up for Auto Pay by E-Check. 

Customers who signed up for Automatic Payment Direct Deduction under the old system must register their account online in the *NEW* customer payment portal,  to continue to auto pay their bill by E-Check. Please follow this link: Kinneloa Customer Payment Portal and click "Consumer Registration" to establish account access in the new payment portal. 

Update: All customer banking information has been deleted from our system. Kinneloa no longer has access to your banking information.

BEFORE ATTEMPTING TO SET UP AUTO PAY, PLEASE READ THE FOLLOWING:

Automatic payments may be set up once a payment type has been SAVED and a successful payment has been POSTED. 

Set up Auto Pay for Credit Card or Debit Card

1.    To set up Auto Pay, click “Automatic Payments” in the lefthand menu bar.

2.    Under “Auto Pay Settings” if you saved your payment information in Step 5 under Make a Payment by Credit Card or Debit Card, you will see your saved payment information displayed.

3.    Click “Enable Auto Pay.”

4.    The following message will display “Your automatic payment status change is currently processing.”

5.    You have successfully set up Auto Pay Credit or Debit Card Payments.

Set up Auto Pay for E-Check

1.    To set up Auto Pay, click “Automatic Payments” in the lefthand menu bar.

2.    Under “Auto Pay Settings” if you saved your payment information in Step 5 under Make a Payment by E-Check, you will see your saved payment information displayed.

3.    Click “Enable Auto Pay.”

4.    The following message will display “Your automatic payment status change is currently processing.”

5.    You have successfully set up Auto Pay E-Check Payments.

To View Your Bill Statment

1.    Visit Kinneloa Customer Payment Portal to be redirected to the customer payment portal.

2.    Click “View My Bill” from the Menu on the lefthand bar.

3.    Select the "Billing Period" range using the dropdown menu.

4.    Click “View.”

To Enable Paperless Billing

1. Visit Kinneloa Customer Payment Portal to be redirected to the customer payment portal.

2. Select "Paperless Billing" from the Menu on the lefthand bar.

3. Check the box "Enable Paperless Billing."

4. Click "Save."

5. You have successfully signed up for paperless billing.

6. Please add noreply@utilitybillingsystem.us to your safe sender or contacts list which will enable the billing statement to arrive in your inbox. 

Any changes made to your contacts or billing address information, must be submitted and approved for change. Please follow the instructions below.

Update My Contacts Information 

1.    Click "My Contacts" in the lefthand menu bar.

2.    Click on any contact information listed in the "Description" column.

3.    Make any necessary changes and click "Submit." 

4.    The following message will display “Your requested changes have been sent to KINNELOA IRRIGATION DISTRICT  for review and approval. You will not see a change in your information until this has been completed."

5.   Your request to update your contacts information has been successfully submitted to KID  for approval. 

Update My Billing Addresses Information

1.    Click "My Billing Addresses" in the lefthand menu bar.

2.    Click on any billing address information listed in the "Bill To Name" column or click the "Add" button to add an additional billing address to your account. 

3.    Make any necessary changes and click "Submit." 

4.    The following message will display “Your requested changes have been sent to KINNELOA IRRIGATION DISTRICT  for review and approval. You will not see a change in your information until this has been completed."

5.    Your request to update your billing address  information has been successfully submitted to KID  for approval. 

IMPORTANT: When updating or entering new payment information for credit card, debit card, or E-Check, the system automatically overwrites your existing SAVED payment information. If you do not want payment information to be saved, DO NOT check the box “Save Payment Profile.”

Update Credit Card or Debit Card Information

1.    Select “Pay Bill” from the Menu on the lefthand menu bar.

2.    Select “Make Payment” button on the righthand side.

3.    To update your credit card or debit card information, ignore the existing credit or debit card information that is saved and click “Enter Credit Card Payment.” Enter your new credit card or debit card information.

4.    Enter First Name and Click “Continue.”

5.    Enter your credit card or debit card information.

6.    Check the box “Save Payment Profile” if you would like to save your payment information.

7.    Click “Submit.”

8.    Once you have clicked submit, your new payment information will automatically overwrite your existing credit or debit card information.

Update E-Check Information 

1.    Select “Pay Bill” from the Menu on the lefthand menu bar.

2.    Select “Make Payment” button on the righthand side.

3.    To update your E-Check information, ignore the existing E-Check information that is saved and click “Enter E-Check Payment.” Enter your new banking information.

4.    Enter First Name and Click “Continue.”

5.    Enter your Routing Number, Account Number (checking or savings), and Check Number information.

IMPORTANT: You do not need to void your check. The Check Number field is a "filler" field and you can essentially put any number in that field. The system only takes the routing number and account number when it processes your E-Check payment. 

6.    Check the box “Save Payment Profile” if you would like to save your payment information.

7.    Click “Submit.”

8.    Once you have clicked submit, your new payment information will automatically overwrite your existing E-Check information.

If you have saved payment information that you are not automatically overwriting and you want removed, please provide the following information to have your payment information removed from the system.

If you need further assistance, contact Kinneloa Irrigation District at (626) 797-6295