Kinneloa Irrigation District staff is on call 24 hours a day, seven days a week for emergency assistance.
24 Hour Emergency Service: 626-797-6295 Option "0" (If the office is closed, this number is answered by an answering service. If you have an after-hours water emergency at your residence or place of business, please provide your name, call back number and the reason you are calling, and the answering service will page our on call staff.)
Personnel at the answering service cannot accept orders to turn service on or off or make payment arrangements. If you are making normal repairs and cannot locate your shut-off valve, please call during regular business hours and we will be happy to assist you.
KID is responsible for repairing problems on the street side of the water meter. However, due to the Rules and Regulations of the District and insurance limitations, KID personnel may not make repairs on the customer's side of the meter.
Customers who may be away from home or planning vacations should send a letter to KID authorizing our personnel to shut off water in case of problems and who to contact for repairs to customer's property. You should let those contacts know that they may be called and arrange for financial responsibility.