Emergency Assistance

Kinneloa Irrigation District staff is available 24/7 for emergency assistance.

24-Hour Emergency Service: Call 626-797-6295, then select Option "9".
If the office is closed, your call will be directed to an answering service. For after-hours water emergencies, please provide your name, callback number, and the reason for your call. The answering service will page our on-call staff.

Assistance with Shut-Off Valves

For routine repairs requiring help locating your shut-off valve, please contact us during regular business hours for assistance.

Repairs and Responsibilities

• KID Responsibilities: The District is responsible for repairs on the street side of the water meter.
• Customer Responsibilities: Repairs on the customer’s side of the meter must be handled by the customer, as KID personnel cannot perform these repairs due to District regulations and insurance policies.

If you need the water turned off at the meter, please call the office at 626-797-6295.

Vacation or Extended Absence

If you plan to be away, send or email a letter to KID authorizing personnel to shut off water in case of an emergency. Include a designated contact for repairs to your property and ensure they are informed of their role and financial responsibility.