The Kinneloa Irrigation District is pleased to introduce a *NEW* payment portal hosted by Ampstun. The old payment portal is no longer accessible and the following changes are effective immediately.
All customers who currently submit online payments will need to register their account online in the new payment portal. Please follow this link: KID Payment Portal and click "Consumer Registration" to establish account access in the new payment portal. Once you register your account, you can immediately view your bill and submit an online payment.
Please review the following updates to the payment options below.
As of 10/6/2023, Kinneloa Irrigation District implemented a new payment system. The new payment portal is now available.
This applies to customers who were signed up for Automatic Payments in the old system.
Anything done in the old system is now obsolete. You must register again in the new payment portal to submit a payment. Unless you have registered in the new system and set up automatic payments in the new system, your payments are not automatically processed every month.
Customers who wish to continue making automatic payments must register their account online in the *NEW* payment portal. Click here "KID Payment Portal" to find step-by-step instructions on how to register your account, set up a payment profile, submit a payment, and enable payments by Auto Pay.
If you wish to set up Auto Pay, you have two options in the new system. Register your account in the new payment portal and;
1. Sign up for Auto Pay by Credit Card or Debit Card
2. Sign up for Auto Pay by E-Check.
Please call (877) 235-3182, to be instructed by an automatic voice prompter to submit a payment by phone.
Please do not call the office. The office cannot process any payments by phone. You must call the 877 number.
If you order your payment through Home Banking, we recommend allowing at least 10 business days for the payment to be delivered to our office. Regardless of what the bank states as the delivery time, the bank's check batching process and USPS mail processing results in delayed delivery in our area. Please reference your whole KID account number, all 6 digits and the hyphen (####-##), to ensure that your payment is credited to your account.
Mail your check payment or money order to the KID office:
KINNELOA IRRIGATION DISTRICT
1999 KINCLAIR DRIVE
PASADENA CA 91107-1017
Please allow at least 7 business days for the payment to be delivered to our office because USPS mail processing results in delayed delivery in our area. Do not mail cash.
Drop your check payment or money order in one of the three KID Courtesy Drop Boxes as shown on the backside of your statement. Please do not deposit cash in the courtesy box.
We are always happy to see our customers. If you are in the neighborhood, stop by and make your payment.
Please note, we do not accept debit or credit cards in the office.
If you have further questions or comments, email firstname.lastname@example.org or call the office at 626-797-6295
Your Bill is Due Upon Presentation
Failure to receive a bill will not relieve the customer of any of their responsibilities for non-payment penalties.
In order for a payment to be shown as credited on the next statement, payments must be received in the office on or before the last office business day of the following month.